Geni Menu
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GENI MENU HELP CENTER

Everything You Need to Get More From Geni Menu.

Find answers to common questions, explore setup guidance and get help with your restaurant management system. Whether you're setting up your menu for the first time or looking for help with daily operations, start here.

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Find the Help You Need.

Browse help topics to find relevant answers and guidance for your restaurant's daily operations.

Getting Started

Business setup, account access and configuration.

Menu & Products

Menu items, categories, prices, images and availability.

Orders & KOT

Order workflows, kitchen tickets and order status.

POS & Billing

Counter billing, payments and transaction management.

Tables & Res.

Table setup, status and reservation management.

Inventory

Stock tracking, movement and stock updates.

Staff & Cust.

Staff access, customer info and team workflows.

Reports

Business reports, analytics and multi-branch.

Frequently Asked Questions.

Find answers to common questions about Geni Menu, its features, setup and plans.

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General

Geni Menu is a restaurant and food-business management platform that brings together menu management, orders, POS, kitchen operations, inventory, customers and reports.
Geni Menu is designed for restaurants, cafés, QSRs, bakeries, sweet shops, juice shops, tea shops, pizzerias, canteens and other food businesses.
Yes. Geni Menu offers plans for different business sizes and operational requirements. You can choose the features that suit your restaurant.
Multi-branch capabilities are available in applicable plans. Contact the team to understand the setup for your business.

Account & Setup

Choose a suitable plan or request a demo. The team can guide you through the setup process, including business details, menu configuration and relevant features.
Yes. Menu management allows you to update menu items, categories, prices and availability.
Staff management and access capabilities are available according to your plan and configuration.
Check that you are using the correct login details and account. If you still cannot access your account, contact the Geni Menu support team.

Menu & Customer Experience

Geni Menu supports menu item information and images where enabled in your configuration.
Menu availability can be managed so your team can reflect changes to the items offered.
Geni Menu supports digital menu experiences, including QR menu capabilities where included in your setup.
Online or QR-based ordering depends on the features enabled for your business. Contact the team to confirm the options available in your plan.

Orders, Kitchen & Billing

Geni Menu supports restaurant order workflows for applicable service types, including dine-in and takeaway.
KOT, or Kitchen Order Ticket, helps communicate order details from the order workflow to the kitchen team.
The POS and order management features work together to support restaurant billing and order handling, depending on your configuration.
Payment gateway integration is available in selected plans and configurations.

Inventory & Reports

Inventory management is available in selected plans. It helps businesses monitor stock and inventory activity.
Geni Menu reports provide business information such as sales and order activity, depending on the reports enabled in your plan.
Export reports are available in applicable plans and configurations.

Pricing & Plans

Geni Menu offers Standard, Premium and Enterprise plans, with pricing and included features varying by business type.
You can discuss upgrading your plan as your business requirements change.
Monthly and yearly pricing options are available for applicable plans.
Compare the available plans and included features or contact the sales team for guidance based on your restaurant's needs.

Need Help With Your Restaurant Setup?

Explore guidance for configuring your restaurant and using supported equipment.

POS & Counter Setup

Learn about setting up your billing workflow and preparing your counter.

Read Guide →

Printer & KOT Setup

Find guidance for supported printer configurations and kitchen workflows.

Read Guide →

Tablet & Device Setup

Understand how to prepare compatible devices for restaurant operations.

Read Guide →

Network & Connectivity

Review basic connectivity checks for your restaurant's supported devices.

Get Support →

Quick Checks for Common Issues.

Start with these basic checks for common product and setup questions.

  • Confirm the order was submitted successfully.
  • Check the relevant order view and filters.
  • Verify your account access and enabled order workflow.
  • Contact support if the order is still missing.
  • Confirm that the changes were saved.
  • Check the item or category availability.
  • Refresh the relevant menu view.
  • Contact support if the issue continues.
  • Confirm the printer is powered on and connected.
  • Check the device and printer configuration.
  • Review the supported printer setup instructions.
  • Contact support if the issue remains unresolved.
  • Check whether the feature is included in your current plan.
  • Confirm that your account has the required access.
  • Contact your administrator or support team for assistance.

These are general troubleshooting checks. Follow the product-specific instructions provided for your configuration.

Still Need Help?

If you can't find the answer you're looking for, reach out to the Geni Menu team for help with setup, product questions or technical issues.

Contact Support

Get the Help You Need

Get assistance with your existing Geni Menu setup and product-related questions.

Contact Support →
Book A Demo

See Geni Menu in Action

Explore Geni Menu with a guided product walkthrough and discuss your business requirements.

Book a Demo →

Make Restaurant Management Easier With Geni Menu.

From your first menu setup to everyday restaurant operations, find the tools and support you need to move forward.

Explore Features → Contact Our Team →