Every Order, Every Channel —
One Unified Board
Dine-in tables, counter takeaways, Swiggy & Zomato deliveries — manage every single order on a live Kanban board so nothing slips through the cracks, ever.
Garlic Naan ×4
Mint Lassi ×1
Margherita Pizza ×1
Raita ×1
Cold Coffee ×2
Samosa ×2
Live Order Board
Every order visible in real time, across all channels
All Channels in One Queue
Dine-in, takeaway, Swiggy & Zomato — unified
SLA Prep Timers
Colour-coded alerts before orders breach time limits
Auto Customer Alerts
SMS customers the moment their order is ready
Your kitchen and front-of-house on the same page, always
The Geni Menu order board gives your team a single source of truth. From the moment a guest places an order — whether at the table, at the counter, or through Swiggy — it lands instantly in the board and flows through to completion.
Drag-and-Drop Status Updates
Move orders between Incoming → Preparing → Ready with a single tap — from tablet, phone or desktop.
Online Aggregator Pull-In
Swiggy, Zomato and your own website orders appear automatically — no manual re-entry, ever.
Mid-Flow Order Edits
Guest wants to swap Paneer for Chicken after the KOT fires? Update in the board, kitchen sees it instantly.
Steward & Counter Alerts
When an order moves to Ready, the assigned steward gets a buzz and the customer gets an SMS.
Dal Makhani ×1
From order placed to order delivered — in four steps
A simple, automated flow that keeps your kitchen and front-of-house perfectly synchronised without any extra effort from your team.
Order Arrives
A new order — whether placed by a waiter, at the counter, or pulled in from Swiggy/Zomato — instantly appears in the Incoming column with full details.
KOT Fires to Kitchen
With one tap, the KOT is accepted and printed at the relevant kitchen station. A prep timer starts immediately so the team knows the SLA.
Kitchen Prepares
The order moves to Preparing. The timer counts up, turning amber at 70% of the SLA window — alerting the kitchen before it's too late.
Ready & Delivered
Kitchen marks it Ready. The steward gets a buzz, the takeaway customer gets an SMS, and the order card moves to the Ready column for confirmation.
Everything you need to never miss an order
Geni Menu's order management packs every tool your team needs into one clean, fast interface — no training manual required.
Live Order Status Board
Track every order from receipt to delivery on one live Kanban board. Incoming, Preparing, and Ready columns give your whole team instant clarity — no radio calls, no guesswork.
Multi-Channel Aggregation
Dine-in tables, takeaway counter, and online delivery platforms (Swiggy, Zomato, your own site) all feed into one unified queue. Eliminate the chaos of juggling separate tablets.
Prep Timer Alerts
Every order gets a configurable SLA timer. Colour shifts from green to amber when 70% of prep time has elapsed — so the kitchen acts before a customer complaint happens.
Modify Orders Mid-Flow
Guests change their minds. Add a dish, remove an ingredient, or substitute an item even after the KOT is dispatched. The kitchen sees the update immediately — no confusion.
Token & Queue Management
Issue digital or printed counter tokens for takeaway customers. The board shows their token number, order status, and triggers a counter display announcement when ready.
Customer Notification
When a takeaway or delivery order is marked Ready, an auto-SMS goes to the customer's phone instantly — reducing counter crowding and "is my order ready?" calls by over 60%.
Numbers restaurants actually see
Measured across Geni Menu restaurants within 60 days of going live.
or delayed orders
vs paper-based systems
order errors & remakes
customer complaints
Running orders the hard way vs the Geni way
Most restaurants are still managing multi-channel orders through shouting, paper slips, and separate third-party tablets. Here's what changes.
Without Geni Menu
- 3 separate tablets for Swiggy, Zomato and your own site — all beeping at once
- Handwritten KOTs lost between the waiter and the kitchen pass
- No visibility on how long an order has been in the kitchen
- Takeaway customers crowding the counter with no idea when their food is ready
- Order edits cause confusion — kitchen may prepare the wrong version
- Manager has to physically walk to kitchen to check on order status
With Geni Menu
- All channels in one Kanban board — one screen, one team, one workflow
- Digital KOTs dispatched instantly to kitchen printer or KDS screen
- Live prep timers — amber alerts fire before SLA is breached
- Auto-SMS to takeaway customers the moment their order is Ready
- Mid-flow edits pushed to kitchen in real time with no confusion
- Manager sees full order pipeline on phone from anywhere in the restaurant
Questions about Order Management
Related Features
Works best with these tools
KOT Management
Auto-print or display kitchen tickets the moment an order is accepted on the board.
POS & Billing
When an order is marked complete, billing flows straight into the POS — no double entry.
Table Management
See which tables have active orders on the floor plan, and link order status to table state.
Stop losing orders to
scattered systems
Join hundreds of restaurants that run their entire order pipeline — dine-in, takeaway and delivery — on one live board with Geni Menu.
